Common questions
Frequently Asked Questions
Find answers to the questions we are asked most often about renting a car with INDORENT.
List of frequently asked questions
Booking and payment
How to book, how far in advance, and how to pay
How do I book a car?
Send us the date, time, pick-up point and number of passengers on WhatsApp at +62 853 1504 8473, or fill in the form on the Bintan Tourism page — it writes the message for you and opens the chat straight away. We'll reply with the cars available and their rates. You can also come straight to the counter, as long as a car is still available.
How far in advance should I book?
On ordinary days, booking the day before is usually enough. For long weekends, public holidays and the peak season in the Lagoi area — and also for buses and larger vehicles — book earlier, as numbers are limited and they go on a first-come, first-served basis.
Why aren't the rates shown on the website?
Because our rates depend on the vehicle, the duration and the destination — and branch price lists can change without an effective date. Rather than show figures that could be wrong, we send you a quote based on your travel plans. One message on WhatsApp usually gets you the price straight away.
How do I pay?
We accept cashless payments only: bank transfer, QRIS and credit cards.
What if my plans change or are cancelled?
Let us know as soon as possible on WhatsApp or by calling the branch. Changes to the time, pick-up point or type of vehicle can usually still be arranged, as long as a vehicle is available. For last-minute cancellations and long-term contracts, we'll set out the terms together with the quote.
If your question isn't here, just send it to us on WhatsApp. Our counters can answer faster than this page can be updated.
Need a car for specific dates?
Send us your dates, pick-up point and number of passengers. We'll reply with the cars available and their rates.