Terms & Conditions

The terms that apply each time you access the bintan.indorent.co.id site and book a INDORENT service. Please read them before making a booking — by using this site, you are deemed to have agreed to them.

Effective from 8 September 2026

PT. Indomobil Bintan Corpora

bintan.indorent.co.id

A booking is valid once confirmed
A booking is deemed complete once payment has been made in full and we have issued the Confirmation Letter. Keep that letter — it is the document you present when you collect the vehicle.
Prices may change, your booking does not
Displayed rates may change at any time, but not for a vehicle you have already booked and for which you have received a Confirmation Letter.
Cancellation follows the Confirmation Letter
The cancellation and refund policy is set out in every Confirmation Letter. Certain rates or offers cannot be cancelled or changed.
Your account is your responsibility
We will never ask for your password or your OTP code for any reason. Keep them confidential and contact us immediately if your account is misused.

The summary above is provided for ease of reading and does not replace the document itself; the binding provisions are the clauses below. This document is available in Indonesian and English — if the two versions are interpreted differently, the Indonesian version prevails.

Introduction

Thank you for visiting the INDORENT site, bintan.indorent.co.id. INDORENT hopes that you are able to access and use all of the services available on the INDORENT site with ease. INDORENT continually strives to improve and enhance the quality of its service. You may submit criticism, suggestions and feedback to INDORENT by email at bintan@indorent.co.id, or by WhatsApp at +62 853 1504 8473. INDORENT greatly appreciates all of your criticism, suggestions and feedback.
This site is owned, operated and managed by PT. Indomobil Bintan Corpora (INDORENT). The INDORENT site and services are available online through the bintan.indorent.co.id site or through various other means of access, media, devices and platforms, whether already available or to be made available in the future.

General

By accessing and using the INDORENT site and services, you declare that you have read, understood and agreed to these Terms and Conditions of Use of bintan.indorent.co.id, and that you submit to them. If you cannot agree to these Terms and Conditions of Use of bintan.indorent.co.id, whether in whole or in part, you are not permitted to access this site or to use the services available on it.
These Terms and Conditions of Use of bintan.indorent.co.id consist of:
1. General Terms and Conditions, which apply to every access to and service available on the site; and
2. Special Terms and Conditions, which further govern the use of a particular product or service. Where any difference or conflict is found between the General Terms and Conditions and the Special Terms and Conditions, the Special Terms and Conditions prevail.
INDORENT may change, modify, add to, delete from or correct the Terms and Conditions of Use of the bintan.indorent.co.id site (each a “change”) at any time. A change takes effect from the moment INDORENT declares it effective, or at such other time as has been specified. You are advised to visit this site periodically so that you are aware of any changes.
Where any information stated on the bintan.indorent.co.id site is incorrect, you agree that INDORENT, at its sole and absolute discretion, may do any of the following, with or without reason and without prior notice to you:
1. Adjust or correct the incorrect information concerned;
2. Change, postpone or cancel part or all of any transaction you have made in connection with the information displayed on the site; and/or
3. Take any other action INDORENT considers necessary.
These Terms and Conditions may be updated, added to or reduced in line with the development of the site and with laws and regulations from time to time. Accordingly, these Terms and Conditions apply in place of all previous versions, counting from the time this site first went live or began operating.

Use of the site

The bintan.indorent.co.id site and the services available on it may be used by you for personal, non-commercial purposes only. You must at all times comply with the terms and conditions then in force under the Terms and Conditions of Use of bintan.indorent.co.id.
The site, products, technology and processes found or contained in bintan.indorent.co.id are owned by INDORENT or by third parties who have granted rights to INDORENT, except for uses expressly authorised and permitted under these Terms and Conditions of Use of bintan.indorent.co.id. You neither hold nor receive, and bintan.indorent.co.id does not grant you, any other right whatsoever over this site or over any of the data, information and content in it.
By using this site or the services available on it, you agree that you will not download, display or transmit by any means, and will not create, any content that can be widely accessed and that is inconsistent with the use permitted under these Terms and Conditions of Use of bintan.indorent.co.id.
This site may contain links to pages managed by third parties (“External Sites”). External Sites are provided solely for your reference and convenience. The bintan.indorent.co.id site does not operate, control or endorse any External Site in any form, including its content. You are fully responsible for your use of any External Site and are advised to read the terms and conditions of that External Site carefully.
The services available on this site generally use re-marketing and cookie systems that allow third parties (including but not limited to Google) to access and use your visit data held in the website cookie system in order to display and re-display each bintan.indorent.co.id advertisement across the internet.
You may not create links to, take screen captures of, and/or crawl data from the bintan.indorent.co.id site without the prior written consent of PT. Indomobil Bintan Corpora as its manager. Such acts are deemed an infringement of intellectual property rights (HAKI).

bintan.indorent.co.id services

The bintan.indorent.co.id site provides and operates an integrated system and facility for booking land transport services (the “Services”) — covering self-drive car rental, car rental with a driver, transfers, drop-offs, corporate rental and bus charter on Bintan Island — and allows you to make bookings and payments through the various payment systems and facilities available.
INDORENT services are generally available online 24 hours a day, 7 (seven) days a week, except where the bintan.indorent.co.id site is undergoing repair, upgrading or maintenance.
Products are provided, supported and delivered by INDORENT. You understand and acknowledge that:
1. A booking you make through bintan.indorent.co.id constitutes a legal relationship and a binding contract between you and INDORENT.
2. The data and information relating to a particular product that INDORENT states on the bintan.indorent.co.id site is data and information INDORENT has received, and INDORENT publishes that data and information in good faith in accordance with the data and information received.
You may not resell any product listed on bintan.indorent.co.id, nor use, copy, monitor, display, download or reproduce any content, information, software or service available on bintan.indorent.co.id for any commercial activity or purpose without the prior written consent of PT. Indomobil Bintan Corpora.
You may use the site and the services available on it to make legitimate bookings. You may not make a booking for speculative, false or unlawful purposes. If INDORENT finds, or reasonably suspects, that a booking you have made is not legitimate, INDORENT is entitled to cancel your booking.
You warrant that the data and information you provide to INDORENT, whether in connection with a booking or with registration on the bintan.indorent.co.id site, is accurate, current, valid and complete. For the terms governing the use of the data and information you provide, please refer to the Data Use Policy below and to our Privacy Policy.

Booking and purchase of products

A booking or purchase of a product is deemed successful or complete once you have paid in full and INDORENT has issued and sent you a booking or purchase confirmation. In the event of a dispute or problem, the data held on bintan.indorent.co.id will serve as the principal reference and will be deemed valid.
By completing a booking or purchase, you are deemed to agree to and accept:
1. A message or email that INDORENT will send shortly before the service date you booked, giving you information about the product you purchased together with certain information and offers relating to your booking and your destination; and
2. A message or email that INDORENT will send shortly after the service date, inviting you to complete a user review form about INDORENT products. INDORENT will not send any further notifications, emails or correspondence unless you specifically request them, other than the confirmation email that provides your booking confirmation and any emails you have chosen yourself.

Product pricing

INDORENT always strives to provide you with the best price for its products. A stated price may be subject to special terms and conditions, so you must check and understand the Special Terms and Conditions that apply to a particular price or rate before you make a booking. You also need to check and understand the cancellation and refund terms that apply specifically to a particular product and/or price.
Stated prices exclude taxes, levies, fees and other charges, which INDORENT will set out expressly on the bintan.indorent.co.id site or in the confirmation from INDORENT.
Displayed prices may change according to certain conditions, but the price will not change for a product you have already purchased or for a product for which you have received a Confirmation Letter.

Payment

Full settlement of the purchase invoice is a condition of purchase. INDORENT accepts cashless payment only, by bank transfer, QRIS or credit card, according to the methods available at the time your booking is confirmed.
You must pay careful attention to the payment instructions INDORENT gives you, including the destination account number and the amount payable. Where an error in entering the account number or the payment amount results in your funds being transferred to an account that does not match the payment instructions, so that your booking is not confirmed, INDORENT is under no obligation to return those funds. A payment error as described above also cannot be deemed valid payment for your booking, so you must make payment in accordance with the instructions in order to obtain confirmation of that booking.
To protect and encrypt your payment data, INDORENT uses Secure Socket Layer (SSL) technology and, for credit card payments, 3D Secure (3DS). In the event of credit card fraud or misuse of the payment system by any third party, you must report it immediately to INDORENT and to the company or bank that issued your credit card, so that you can obtain further assistance in accordance with the applicable procedures and rules.
For every booking INDORENT is able to confirm, INDORENT will send a Confirmation Letter by email or WhatsApp setting out the product and the booking you made, together with confirmation of payment. You are responsible for keeping and safeguarding the information stated in the Confirmation Letter INDORENT sends. The Confirmation Letter is a very important document, and you must bring and present it when you use or collect the product you purchased. INDORENT is entitled to refuse to provide a product or service if you cannot prove that you have validly made the booking and paid in full, and you release INDORENT from all liability and from any loss of yours in any form.

Changes and cancellation

Except where expressly stated otherwise in these Terms and Conditions of Use of bintan.indorent.co.id, no product purchased on bintan.indorent.co.id may be changed, cancelled, refunded, exchanged or transferred to another person or party.
By booking or purchasing a product on bintan.indorent.co.id, you are deemed to have understood, accepted and agreed to the cancellation policy and terms. INDORENT will set out that cancellation policy and those terms in every Confirmation Letter INDORENT sends you. Please note that certain rates or offers are not eligible for cancellation or change. You are responsible for checking and understanding the cancellation policy and terms before making a purchase.
If you wish to review, change or cancel your booking, please refer to your Confirmation Letter and follow the instructions in it. Please note that you may be charged an additional fee for cancellation in accordance with the cancellation policy and terms.
The procedure for requesting a change to or cancellation of a booking is set out in the Confirmation Letter and in any other medium that INDORENT may update from time to time.
For every cancellation you make:
1. A refund will be made in the amount and within the time set by the cancellation policy and terms.
2. The amount refunded to you will be no greater than the amount you paid to INDORENT.
3. You agree that INDORENT can only process a cancellation request that complies with the Terms and Conditions of Use on the bintan.indorent.co.id site and with any other applicable terms and conditions. You therefore release INDORENT from any loss you suffer as a result of the cancellation request you make or of your negligence in meeting those terms and conditions.
4. It is unlikely that INDORENT will cancel or change a booking already set out in a Confirmation Letter. If it becomes necessary, however, INDORENT will notify you of the cancellation or change as soon as possible.
INDORENT will be responsible for any change that significantly affects the terms of a product or service INDORENT has previously confirmed, namely:
1. Cancellation of the booking; and
2. A change of date or of product.
Where INDORENT makes a significant change, you may choose to:
1. Accept the change INDORENT offers to another date or product; or
2. Accept a refund in the form of credit that you can use towards a future purchase of products from bintan.indorent.co.id.
3. You must notify INDORENT of your choice within 7 (seven) calendar days. If INDORENT receives no confirmation from you, INDORENT will deem you to have chosen the first option.
INDORENT is not liable for, and does not bear, any loss of yours where INDORENT is unable to deliver a product or provide a service to you because of events arising from force majeure or otherwise beyond INDORENT's control — such as, but not limited to, war, civil unrest, terrorism, industrial disputes, government action, natural disasters, fire or flood, extreme weather, disruption to ferry schedules, and the like.

Security

When you make a booking or access your account information, Secure Socket Layer (SSL) access encrypts the information you send through the bintan.indorent.co.id site.
Although the bintan.indorent.co.id site will use its best efforts to ensure its security, bintan.indorent.co.id cannot guarantee the strength or effectiveness of this encryption, and bintan.indorent.co.id will not be liable for any problem arising from unauthorised access to the information you provide.
You must ensure that the device you use to sign in to your bintan.indorent.co.id account is under your control. You therefore release INDORENT from any loss that arises or may arise from your negligence in relation to the device you use.
You acknowledge that the confidentiality of your bintan.indorent.co.id account is entirely your own responsibility. INDORENT therefore recommends that you periodically change the password you use for your bintan.indorent.co.id account.

Your account

For the purpose of registering and opening your account, INDORENT will collect and process your personal information, such as your name, email address and mobile number. You agree to provide INDORENT with information that is accurate, complete, valid and current, and to provide INDORENT with such proof of identity as INDORENT may reasonably request.
Only you may use your own account, and you represent and warrant that you will not permit any other party to use your identity or your account for any reason, unless permitted by INDORENT.
You may not transfer your account to any party. By agreeing to the applicable Terms and Conditions, you declare that INDORENT is released from liability for any loss or difficulty arising from misuse of your account caused by your negligence, including but not limited to lending or granting account access to another party, accessing a link provided by another party, giving or showing a verification (OTP) code, password or email to another party, or any other negligence resulting in loss or difficulty affecting your account.
You must keep secure and confidential your account password and any identification INDORENT provides to you, for all activity occurring in your account. Where your password is disclosed by any means, resulting in unauthorised use of your account or identity, any booking received through that unauthorised use will still be deemed a valid booking, and INDORENT will process it. You hereby declare that you release INDORENT from liability for any loss, damage and/or harm arising from misuse of your account.
INDORENT will never ask for your account's username, password, SMS verification code or OTP code for any reason. INDORENT therefore urges you not to give that data, or any other important data, to any party claiming to act on behalf of INDORENT or to any other party whose security cannot be assured.
If you no longer have control of your account — for example, if your account has been hacked in any way or your phone has been stolen — you must contact INDORENT immediately so that INDORENT can properly suspend and/or deactivate your account. Please note that you are responsible for the use of your account and will remain responsible for your account even where it is misused by someone else.
INDORENT has full authority to suspend, delete or deactivate your account at INDORENT's own discretion and for any reason, without giving a reason or prior notice. Grounds for suspending, deleting or deactivating your account may include but are not limited to:
1. A breach of these terms;
2. A prohibition under regulations;
3. Fraud or theft, including any indication or suspicion of fraud or theft, and suspected criminal activity;
4. A suspicious booking;
5. Provision of inaccurate, false or misleading information;
6. Inappropriate conduct, threats or insults;
7. Refusal to provide information;
8. Communication difficulties or disruption; or
9. Your being listed on a “blacklist” or “watch list” by a government or an international organisation.
You agree that all risks and consequences of your account being suspended, deleted or deactivated will be borne by you. INDORENT is entitled to take any action necessary to reduce INDORENT's risk and/or loss.
By opening and using an account on the INDORENT site, you release INDORENT from all liability, loss and/or damage arising from the use of your account, including where INDORENT takes any action INDORENT considers necessary in applying the account provisions set out in the points above.

Data Use Policy

INDORENT considers your privacy important.
When you make a booking on bintan.indorent.co.id, INDORENT will record and store your information and personal data. In principle, INDORENT will use your data to supply products and provide services to you. INDORENT will retain all data you provide from time to time, or that INDORENT collects from your use of INDORENT products and services. Your personal data held by INDORENT may be used by INDORENT for accounting, invoicing, audit, credit or payment verification, as well as for security, administrative and legal purposes, marketing, testing, system maintenance and development, customer relations, promotion, and to help INDORENT serve you in the future. In this connection, INDORENT may disclose your data to the group of companies of which INDORENT is a member, to other companies that are partners of INDORENT, to data-processing companies under contract with INDORENT, to travel agents and resort partners, and to competent government and judicial bodies, in any jurisdiction.
The full terms on the collection, use, disclosure and protection of your personal data are set out in our Privacy Policy, which forms an integral part of these Terms and Conditions.

Also read the Privacy PolicyPrivacy PolicyOpen page

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Terms & Conditions